PRODUCT RETURN POLICY

If you are dissatisfied with your order for any reason, you may return your item(s) for a prompt refund or exchange based on the following conditions:

A request for a Return Authorization (RA#) is obtained by calling our customer service line at 1-844-280-3238.  A refund will be approved based upon the following:

WITHIN 30 DAYS - of receipt of product by the customer:

  • Customer is responsible for cost of shipping goods back to Traffic Safety Zone and product must be in new and unused condition, must include all parts, and in its original packaging;
  • Product must be received by Traffic Safety Zone within 15 days of the issued RA#;
  • Upon verification, a refund will be issued for the items returned at the original product sale cost less a 15% handling fee.  Freight cost is not refundable;
  • Please see excluded items below.
AFTER 30 DAYS AND UP TO 60 DAYS - of receipt of product by the customer:

  • Customer is responsible for the cost of shipping goods back to Traffic Safety Zone and product must be in new and unused condition, must include all parts, and in its original packaging;
  • Product must be received by Traffic Safety Zone within 15 days of the issued RA#;
  • Upon verification, a refund will be in the form of a credit redeemable on your next purchase.  Credit amount is based on items received at their original sale price less a 15% handling fee.  Shipping charges are not refundable.  Credit must be used within one (1) year of issue date.
  • Please see excluded items below.
AFTER 60 DAYS - of receipt of product by the customer:

No product is returnable unless there is proof of manufacturers flaws or defects. 

DEFECTIVE PRODUCT:

Product is returnable with proof of manufacturers flaws or defects within 90 days.  Please contact us immediately and we will send you your Warranty Claim Form for returning the defective item(s).   Product is fully refunded or replaced with same or similar product as per our policy for returns above.  Please contact Customer Service at 1-844-280-3238 for assistance.

EXCLUDED ITEMS:   Please note some items are not returnable under any circumstances:

  • Product that has been used or installed in any way;
  • Product with custom stenciling/lettering (ie: traffic cones, delineators);
  • Water filled barricades;
  • Custom made products;
  • Items purchased as a 'Discounted' or 'Clearance' sale item.
TRAFFIC SAFETY ZONE APPROVED RETURNS:

Please ensure your RA# is included with your product and noted on your shipping documents for tracking purposes.  Approved returns are to be shipped to:

Traffic Safety Zone

Phone:  1-844-280-3238